StelloBook a call
Sample deliverableIllustrative sample

The systems map

Every system the work touches, traced during the design sprint: how each connects, how often it syncs, what data it carries, and where PII lives. This is the map the build plan is priced against.

Systems map

Every system the work touches

Function
Intake channelsPulled per requestScheduled feedsShared service inboxwebhook · real-timeCustomer portalwebhook · real-timePhone + voicemail logon-demand · next morningField technician appapi-poll · real-timeBusiness credit bureauon-demand · per new accountPricing sheets + rate cardson-demand · per quoteInventory availabilityon-demand · per quoteVendor portalson-demand · per orderAccounting systemapi-poll · hourlyCRMapi-poll · hourlyTicketing / helpdeskwebhook · real-timePayroll + timesheetsapi-poll · weeklyLegacy on-prem databasesftp · nightlyBusiness LogicRECORDS · RULES · WORKFLOWSMonth-end reportingSPREADSHEETS + EMAILTRIGGERROUTESSystem of recordorders + service historyAgent workflowsTRIAGE · DRAFT · ESCALATEException review queueconfidence-gatedCustomer communicationswrite-back · on completionVendor follow-upsroadmapSHARED KEYS · ORDER / CUSTOMER IDLegacy system of record Amainframe or terminal era,flat files, no APILegacy system of record Bfixed-width exports,nightly jobsSaaS islandsSalesforce, ServiceNow,outside the warehouseBatch ETLnightly, often multi-hopEDWaggregation layer, day-old data,deliberately dumb storageBI / reportingTableau, Cognos, Power BIAPI facade / middlewareMuleSoft, Boomi, custom gatewaybusiness logic lives hereModern consumersAI AGENTS · INTEGRATIONSPARTNER APPS
View 1 of 3 · Feeds sync the layer; requests write the record