What the roadmap deliverable looks like
The design sprint doesn't end in a report - it ends in a sequenced plan. Opportunities scored on impact, effort, risk, and sequencing; wedge projects first; and a build sequence with no surprises.
This is an illustrative sample of the deliverable. The figures, flows, and documents shown are representative of a typical engagement, not drawn from any specific client.
Every opportunity, ranked
Ranking is the sequence: what scored highest on value against effort starts first. Each bar is when an opportunity is in active build, on the business's own numbers.
Three phases, value from day one
Phase 1 is the wedge: it runs on call volume the business already has, needs no process redesign, and proves the pattern before anything deeper is built.
A voice AI service line that answers inbound support and service calls round-the-clock, resolves the repeatable ones - order status, availability, scheduling - and hands the judgment calls to people with full context attached.
- After-hours calls answered: 0% → 100%
- Status inquiries resolved without touching the desk
- Every call logged, transcribed, and auditable
A quote assembly copilot that drafts complex quotes for specialist review instead of specialist construction, plus agents for claim intake and service scheduling.
- Quote cycle: days → hours
- Senior specialists review instead of assemble
- Claims and scheduling carried end to end by agents
Predictive models on the telemetry the operations data system already collects, training content automation to lift trainer throughput, and structured capture of veteran specialists' playbooks.
- Issues flagged before the customer calls
- Training capacity stops gating service delivery
- Diagnostic know-how written down, searchable, teachable
The shape of the return
Illustrative categories - the design sprint fills in each number from the business's actual volumes and loaded rates.
of after-hours calls answered
of inbound volume moved to agents
custom quote cycle time
redeployed to judgment work annually
Three stages, no surprises
Scope set at the scoping call. This deliverable, with the business's real numbers in it.
Fixed-scope wedge projects, selected and sequenced in the design sprint itself. No open-ended retainers.
Agents in production, measured on the work they carry. Outcomes, not licenses.
One scoping call to pick the target function and set the boundaries. Interviews the following week. Findings on the table within four weeks of kickoff.
- 1Scoping call - target function and boundaries agreed
- 2Access - read-only exports and system access provisioned
- 3Weeks 2-4 - Stello runs discovery, analysis, and synthesis
- 4Findings review - this deliverable, with real numbers, in person