Four steps, every claim tied to evidence
The same design sprint process Stello runs in every engagement. Nothing arrives as opinion: every finding traces back to an interview, a shadowed workflow, or a record pulled from a system.
Document the tools, walk every process, shadow the work. For the business: sit with the support desk, walk a complex quote end to end, trace a customer issue from intake to resolution.
Turn wasted hours into a real annual number: time per request, volume per month, loaded rates, plus the hidden costs - missed after-hours calls, aging quotes, rework.
Score every opportunity on impact, effort, risk, and sequencing. Rank them, model ROI on your own numbers, and pick the two or three wedge projects that pay first.
One clear document: findings, costs, plan, and next steps - in exactly the format of this site, with real numbers where the samples are.
Five evidence sources, one picture
Structured interviews carry the design sprint; system records keep it honest. Everything runs over the systems the business already has - read-only access, no migration prerequisite. What the right data foundation looks like after that (an existing warehouse, a light layer added on top, or something else) is a finding the design sprint produces, not an architecture we assume going in.
Support, operations, commercial, training, and leadership - 10 to 15 conversations with the people actually doing the work.
Watching real work over screen-share or recordings: a customer inquiry, a quote build, a routing decision.
Volumes, timestamps, and handling times from whichever systems the work actually runs through - the denominators for every ROI number.
Cycle times, revision loops, and win/loss history for complex quotes.
What the telemetry system and reporting tools already capture - and what that data could predict.